The following courses have been designed to be assist you in your Professional development needs for your company and or work place. They have been designed to build on your workplace experiences. They are both practical and very achievable. All our courses have been designed by highly experienced trainers and assessors in the industry.

Please don’t hesitate to contact us on the information below and we will endeavour to support you in your training needs.

Our customer service training courses will increases your chances of obtaining sales success. These courses reduces the uncertainty of the selling process and provides robust skills for selling effectively across a range of business situations. Once you attend this course, you will be able to readily apply your new skills on the job for creating an immediate return on your training investment.

Customer Service

As Gandhi once said, A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
The Customer Service courseware resources training material take your attendees through all the different types of customer service. It also takes into account internal customer service such as a receptionist or a telesales marketer.

Sales Fundamentals

What some people don’t understand is that to be a professional sales person, many skills, qualities, abilities and immense knowledge are used. Today, sales professionals have the ability to earn as great or greater income than those they sell to. A great sales professional should and in many cases does receive great respect.
The Sales Fundamentals course understands that as your attendees are budding sales professionals, and their role is a key element to their company as the the point-of-contact with the market. It will offer them the tools to uncover needs – to solve customer problems – to transmit the right sales story and, in general, achieve the highest level of professionalism.

All these courses can be completed via distance (flexible time frame) or in a workshop delivery. You can contact us by following this link and filling out the form. One of our training co-ordinators will contact you to discuss your training needs and how we can help you advance in learning for the future.

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